BEFORE YOU JUMP OFF THE CLIFF…
I will independently assess the business justification and implementation feasibility of a proposed I.T. investment (ERP, CRM, SCM or similar) within a business program involving a change in strategy, introduction of new products or services, operational restructuring or other significant business transformation.
I will ask:
Is the underlying business case justified and realistic?
Does the proposed technology genuinely support the business model, operating processes and objectives?
Is the organization prepared and capable of implementing the proposed changes and realizing the intended business benefits?
STOP THE BLEEDING BEFORE IT’S TOO LATE.
I will independently assess the implementation and business performance of the I.T. component (ERP, CRM, SCM, or similar) of an ongoing business program.
I will ask:
Who owns and drives the program—the business or I.T.?
Are the implementation plan, costs, risks and assumptions realistic?
Are the intended business benefits being achieved—or are they still achievable?
Can the problems be corrected? If so, how?
If correction is not justified or feasible, would stopping or redirecting the program produce a better business outcome?